Shipping Insurance
Shipping Insurance
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How do I choose the right color?
How do I choose the right color?
Select the shade closest to your natural hair color. If choosing between two highlighted shades, go with the darker option since extensions sit underneath your natural hair, which is usually darker.
Is it real human hair?
Is it real human hair?
Yes, it is made from 100% Remy human hair, offering fuller volume than standard extensions.
Can I use heat styling tools or dye the hair?
Can I use heat styling tools or dye the hair?
Yes, you can style it with heat tools under 350°F. Coloring darker is recommended, but bleaching or highlighting should only be done by a professional.
How do I care for and wear the extensions?
How do I care for and wear the extensions?
Wash after 3-4 uses with warm water and gentle products. Comb from bottom to top, air dry or blow dry gently. Remove before sleeping to maintain longevity.
Can I color the hair?
Can I color the hair?
Yes, you can color it. We recommend going darker only. Please do not bleach or highlight, and any chemical processing should be done by a professional salon stylist to maintain quality and longevity.
Shipping Insurance
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Coverage Period: Shipping Protection coverage begins from the moment the package is dispatched from our facility until it is successfully delivered to the designated address.
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Covered Events: Shipping Protection provides coverage for loss, damage, or theft of the package during transit. Coverage includes but is not limited to mishandling by carriers, accidents, and unforeseen incidents.
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Exclusions: Shipping Protection does not cover items damaged due to improper packaging by the customer, loss or damage caused by acts of nature (such as floods, earthquakes, or severe weather conditions), or if the package is left unattended after delivery.
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Claims Process: In the event of a covered incident, customers are required to submit a claim within the specified timeframe. Claims must include relevant documentation, such as photographs of the damaged package and its contents, as well as any supporting evidence of the incident.
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Refund or Replacement: Depending on the nature of the claim and the availability of the product, customers may be eligible for either a refund or a replacement of the damaged or lost items.
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Fee: Shipping Protection is available for a fee of USD3.99 per order. This fee is non-refundable and is payable at the time of checkout.
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Limitation of Liability: Our liability for any covered claim under Shipping Protection is limited to the actual value of the lost or damaged items, up to the maximum coverage amount specified in the policy.
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Cancellation: Customers have the option to opt out of Shipping Protection at the time of checkout. Once the order has been processed, the fee for Shipping Protection is non-refundable.
